Reference

What You Agree To When You Use dewhoki

These terms set out the rules that govern your account, your deposits through DANA, OVO, or GoPay, and how we handle disputes or account changes. Access to our lobby is available where local law in Indonesia permits, so read through before you start.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessUpdated terms take effect on noticeIndonesia-region eligibility applies
dewhoki What You Agree To When You Use dewhoki
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet, or a specific transaction, our support team is the right place to start. We handle term-related questions separately from general account queries so your issue reaches the right person faster.

Live Chat Open live chat from your account dashboard to raise a terms or dispute query. We respond during our active support hours and log every conversation for reference.
Email Support Send a detailed written query to our support email for wallet verification disputes or account closure requests. Email creates a clear record for both sides.
In-App Help The help section inside your account lets you flag a terms concern directly. Attach your DANA, OVO, or GoPay transaction ID to speed up the review.
HOW WE HANDLE THIS

How dewhoki Manages Your Account Under These Terms

We apply these terms consistently across every account and every wallet type. Below are the four areas we enforce most carefully — data handling, wallet security, account retention, and how you can request changes to your account record.

Data Handling Your personal details are stored only as long as your account is active or as required by applicable local law. We do not share your data with third parties outside of payment processing through DANA, OVO, or GoPay.
Wallet Security Every withdrawal is matched against the wallet name on your account. If a GoPay or OVO name does not match your registered details, the transfer is held until you verify through support.
Account Retention Inactive accounts are flagged after an extended period. We contact you on your registered details before any action is taken, giving you a window to log in and confirm your account status.
Requesting Changes To update your registered wallet, email address, or personal details, contact support via live chat or email. Changes to payment wallets require re-verification before the next withdrawal is processed.

Common Questions About Our Terms

These are the questions we hear most often about account terms, wallet rules, and your rights as an account holder. If something is not covered here, reach out through live chat or email support.

Yes. These terms cover all payment activity on your account, including deposits and withdrawals made through DANA, OVO, and GoPay. Wallet verification rules apply equally to all three.

Stop using the lobby and contact support to close your account before the effective date of the change. Continued use after that date means you have accepted the updated terms.

Yes. Contact our support team by email and include your account registration date. We keep version records and can send the relevant copy on request.

Start with live chat and have your DANA, OVO, or GoPay transaction ID ready. For complex disputes, email support creates a written record that we can reference throughout the review process.

We notify you via your registered contact details before changes take effect. The notice will state the effective date clearly so you have time to review the updated terms.

Yes. Where any provision in these terms conflicts with applicable local law in Indonesia, the local rule takes precedence. Access to our lobby is available only where local law and eligible regions permit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.