Reference

How dewhoki Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use your account, how we use it, and who we share it with — covering wallet connections like DANA, OVO, and GoPay, account activity, and device access.

Account data collected at registrationWallet info: DANA, OVO, GoPayNo data sold to third partiesYou can request your data any timeSecure transmission on every session

Explore the Lobby Read FAQ

What Data We Collect and Why We Need It

dewhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process withdrawals, and keep your account secure. This includes your name, email address, phone number, and the wallet details you link — whether that is DANA, OVO, or GoPay. We

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also collect device and session data such as your IP address, browser type, and login timestamps to detect suspicious access and maintain account integrity. Payment transaction records are retained for the period required to resolve disputes and meet our obligations under applicable jurisdiction rules. We do
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not sell your personal data to advertisers or unrelated third parties. Data is shared only with payment processors, identity verification services, and fraud prevention partners operating under equivalent confidentiality obligations. If you connect your account to a local e-wallet like GoPay or OVO, the wallet provider's
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own privacy terms also apply to that side of the transaction. Your data is processed where our infrastructure operates and is handled in line with applicable data protection requirements for the regions we serve. Availability of our service depends on local law in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct account details, or need to submit a deletion request, our support team handles privacy matters directly. Reach us through any of the channels below and we will respond to data-related requests as a priority. For wallet-linked queries involving DANA, OVO, or GoPay, include your registered phone number so we can locate your account quickly.

Live Chat Open live chat from your account dashboard. Available for privacy queries, account correction requests, and wallet data questions during operating hours.

Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can verify your identity before responding.

Help Centre Our help centre has a dedicated privacy section where you can submit a formal data access or deletion request through a structured form.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply encryption at every point where your data moves — between your device and our servers, and between our systems and payment processors like DANA, OVO, and GoPay. Accounts in Semarang or anywhere across Indonesia get the same security treatment. Below are four specific areas of our data practice that affect your account directly.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records are kept for the minimum period required by applicable jurisdiction rules. Once that period ends, data is deleted or anonymised on a scheduled basis.

Account Security

Login sessions are protected with OTP verification sent to your registered phone number. Any login from an unfamiliar device triggers an additional confirmation step before access is granted.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will handle it within a reasonable timeframe.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about data, accounts, and wallet privacy on dewhoki. If your question is not covered here, contact our support team directly and we will give you a specific answer.

We collect your name, email address, and phone number at registration. If you link a wallet like DANA, OVO, or GoPay, we also hold the reference details needed to process your withdrawals.

We share data only with payment processors, identity verification services, and fraud-prevention partners. None of these parties may use your data for their own marketing purposes.

Submit a data access request via live chat or our support email. Include your registered phone number so we can verify your identity before we compile and send your data.

Yes. Send a deletion request through our help centre form or support email. Some transaction records may be retained for the period required by applicable jurisdiction rules before full deletion.

Wallet reference details are encrypted in storage and in transit. We pass only the minimum required details to each payment processor and never store your wallet PIN or full credentials.

Contact our privacy support channel immediately. We will investigate and respond directly. You also have the right to raise a concern with the relevant data authority in your eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMines Fast Round InfoDewhoki Banking

How dewhoki Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Account Data

Frequently Asked Questions About Our Privacy Policy

01 What personal data does dewhoki collect when I register?

02 Does dewhoki share my data with other companies?

03 How can I request a copy of my personal data?

04 Can I ask dewhoki to delete my account data?

05 How does dewhoki protect my wallet information for DANA, OVO, and GoPay?

06 What are my rights if I believe my data has been mishandled?

Privacy Policy

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