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How dewhoki Handles Your Rights and Obligations

These terms set out what you agree to when you access dewhoki, and what we commit to in return. Availability depends on local law and is only valid in eligible regions — if you are in Semarang or anywhere else in Indonesia, check that…

Account eligibility conditionsDANA, OVO, GoPay wallet rulesData retention policyCookie and tracking noticeJurisdiction-dependent access
dewhoki How dewhoki Handles Your Rights and Obligations
CONTACT LEGAL TEAM

Reach Us for Policy or Account Questions

If you have a question about how these legal terms apply to your account, or you want to request a data correction, raise it through one of the channels below. Our team handles policy queries separately from general account support, so flag your message as a legal or data-rights request so it reaches the right desk without delay.

Live Chat Open live chat from your account dashboard to raise a legal or data-rights query. Mark the subject as a policy issue so the right team picks it up without routing delays.
Email Support Send a detailed written request to our support email if you need a formal response — useful for data access requests or account-closure queries tied to legal obligations.
Account Help Centre Navigate to the Help section inside your account to find the legal FAQ and submit a structured request form. Attach wallet verification screenshots for DANA, OVO or GoPay disputes.
HOW WE OPERATE

Data Handling, Cookies and Account Security

We have structured our security and data practices around a simple principle: your account information should only be used to run your account. Below is how that plays out in practice across four areas you have the right to know about.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to save your wallet choice — DANA, OVO or GoPay. You can clear these via your browser settings at any time without losing your account.

Data Retention

We retain your account data for as long as your account is active plus the period required by applicable law. Closed accounts have their personal data removed on a rolling schedule after the statutory hold period ends.

Account Security

Every login is protected by OTP verification sent to your registered phone number. Wallet payouts — whether to DANA, OVO or GoPay — require a matching account name before any transaction is processed.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a closure request at any time.

Common Questions About Rights, Data and Access

These are the questions we hear most often about account terms, data rights and how access is governed. If your question is not here, contact us directly via live chat.

Access is available only where local law permits. You are responsible for checking whether using the platform is lawful in your region before opening an account.

We collect your name, phone number and the e-wallet details — DANA, OVO or GoPay — you link to your account. We do not collect unnecessary data and do not share it with outside marketers.

Contact us via live chat or email, include your account ID, and label the request as a data access query. We will respond within the timeframe required by the applicable rules in your region.

Yes. Submit a closure and data-deletion request through the Help Centre or by email. We will remove your data after the statutory retention period required by applicable law has passed.

Your balance stays withdrawable to your registered DANA, OVO or GoPay wallet for a defined notice period. We will notify you via your registered contact details before any restriction takes effect.

We send an update notice to your registered account contact. Continuing to use the platform after the stated effective date means you accept the revised terms — so read any notice we send.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.